We provide Managed IT Service for small and medium businesses. We understand what you are looking for when it comes to business IT support. Our highly skilled and experienced specialists provide managed IT solutions that are specifically tailored to your needs, taking care of the technical side of things so you do not have to. At HISNET we offer simplified one month or twelve month contract for all inclusive managed IT service.
Our technicians assist your users via email, phone, remote session. Access quality tech support quickly.
We will test if all aspects of your business are properly protected, right across your network.
We will make sure your systems are fully backed up and ready for recovering from a major disaster.
Enjoy the benefit of our unlimited IT consultancy. Get your questions answered.
We document your entire IT inventory, allowing us to quickly remediate issues and to help you manage your technology.
We set up, manage and monitor your servers to keep your business running without interruption.
We help to improve access, save money, and increase security with carefully selected cloud services for email, documents and hosting.
We manage and maintain your entire network including routers, firewalls, wifi, internet connection, and more.
We monitor your systems and security 24/7. We proactively remediate or alert you when problems arise.
We deal with your 3rd party IT suppliers. Such as Internet service provider, telecom provider and more.
Site visits are included in our package and we will schedule appointment every month.
Covering your Desktop PC from technical faults. We provide replacement within 1-2 business days.
|Managed IT - Standard||Managed IT - Premium|
|Contract Terms||1 Month||1 Year|
|PC/Mac Per Month||£25 + VAT||£35 + VAT|
|Unlimited IT Consultancy|
|Discounted Price For New IT Projects|
|Response Time (SLA)||Same Business Day||Up To 1 Hour|
|Server Support And Maintenance|
|Cloud Backup For Each PC/Mac (Optional) *|
|Advanced On-SIte Monitoring|
|3rd Party Management|
|IT Asset Management|
|Cloud and Domain Name Management|
|Scheduled On-Site Visits|
|Desktop PC Insurance *|
|Dedicated Account Manager|
Standard PC, Laptop lifetime is 3-4 years. It is important to maintain software and hardware during this period. We make sure that your workstations are always up-to-date with latest security updates and patches as well as your hardware firmware. Regular checks and clean-ups of temporary files and other 'trash' will keep your workstations fast and stable. Our engineers will assist your users with Microsoft Windows operating system.
We spend significant amount of time learning and testing latest security technologies and standards. We use very strict security policies ourselves and we recommend and deploy our security methods for all our customers as part of our Managed IT Support contract. Just to have Antivirus software does not mean that you are 100% protected. That is why we limit user rights in the system, control software installation, restrict unnecessary apps and scripts to run and enable file audit control. Your safe IT environment is our responsibility.
Monitored backups provide peace of mind that you can rely upon your backup in the event of disaster or simple file recovery. With the advent of ransomware or viruses which encrypt your files, the importance of a backup system cannot be overstated. Off-site storage of backups is an important consideration in a disaster recovery solution to be able to cover youtself for event such as fire or theft A cloud backup adds a valuable extra layer of protection for data that might otherwise be lost. Cloud backup stores your files safely off-site. Your data will be protected regardless of what happens at the office. Having an off-site 'cold' backup for recovery is an excellent way to compliment an existing backup regime.
* Cloud backup is included in Managed IT Premium package, assuming that computer's hard drive size is up to 128 GB. Backup will run once a day and keep data retention for 1 month. If backup exceed 128 GB - price for each extra gigabyte is 10p + VAT. For comfortable use of Cloud Backup we recommend at least 50 Mbps download and upload Internet connection.
Our IT Consultancy starts with in-depth analysis of your current business operation followed by objective recommendations based on 15 years' experience and expert consultation. Our business is structured for efficiency, personal service and quick turnaround. We ensure the consultant responsible for setting up your network will maintain it. This ensures completed understanding of design and also provides you with a single point of contact.
Our professional technicians perform efficient and accurate audits of your servers, workstations, operating systems, applications, licenses and portable devices inventory. This ensures that the life cycle of your hardware and software is monitored so that effective cost controlling is put in place.
Servers are the most important part for all businesses, its uptime and stability are critical. Whether your server is on-site or in data centre, we perform daily health checks and backups. Our engineers analyse software and hardware logs. We follow Microsoft Windows Server best practise control and configuration as well as migration processes. Hisnet recommends HP ProLiant and Synology NAS servers
Cloud based services gives you the flexibility of scaling up IT on demand. Employees can access data from anywhere, including in the office, home or on the go. This can create a more flexible and mobile work environment. It also provides flexibility in implementing changes with less risks and costs. Hisnet highly recommends Microsoft Office365. This cloud service will give you opportunity to use huge 50 Gigabytes Mailbox for each user, calendar, contacts, email groups and rights to use latest versions of Microsoft Office Apps - which includes Word, Excel, PowerPoin and Outlook for PC, Mac and Mobile phones.
Our proactive service ensures networks are healthy – with all underlying indicators performing as they should – meaning potential problems are found and resolved before they cause any disruption to network performance. We manage all your on-site network equipment - routers, firewalls, switches, WIFI access points.
Our managed IT support service includes workstation, server and network monitoring capabilities that consistently monitor your hardware resources, applications, security, event logs and performance. This component alerts us if there are any potential issues, allowing us to rectify them before they actually arise. This means that your company will experience zero to minimal downtime and incur essentially no loss when it comes to end user productivity.
We act on behalf of your business as a single point of contact for all your 3rd party IT services. Such as Internet service providers, telecom providers. When you have new IT project and it involves 3rd party supplier, we work closely with them and help to implement new services in your existing computer network.
One of our core business objectives is to work closely with our valuable customers and the best way to achieve this - face to face appointments. We include scheduled monthly visits. During this time, we perform physical equipment checks and maintenance. Assisting your users on-site and deploy new features from their 'wish list' for better work productivity.
Standard computer has multiple electronic parts - motherboard, central processor, operating memory (RAM), Storage - HDD or SSD, graphic card, power supply, keyboard and mouse. All these parts can fail, even if you purchased your hardware just yesterday! That’s the nature of “bugs” and “glitches”. Our Managed IT Service will cover these failures. One of our IT engineers will be on site within 1-2 business days with replacement part.
* HISNET Solutions Ltd does not cover accidental damage and Apple computers. All failures will be investigated by our IT engineers. Replacement parts are subject to availability. If original replacement part is unavailable, HISNET will provide alternative same specification part. HISNET Desktop PC insurance covers desktop computers with a value of up to £500.